Privacy Policy

1. About QU Migration

QU Migration is operated by Tanya Fell, Registered Migration Agent.

2. Information we collect

The information we collect will depend on your circumstances and the services you require.

This may include:

• Full name and contact details
• Date and place of birth
• Passport and identity information
• Citizenship and nationality information
• Residential and address history
• Immigration and visa history
• Travel history
• Employment history
• Education and qualifications
• Relationship and family information
• Information about your sponsor, employer or family members
• Character and criminal history information
• Health information where relevant to your migration matter
• Documents and evidence provided in support of your application
• Correspondence and communications with you
• Information provided through website enquiry forms
• Payment and invoicing information
• Information required to manage complaints or other enquiries

Some information collected during a migration matter may constitute sensitive information under Australian privacy law. Where required, we will obtain consent to collect sensitive information and will only collect it where reasonably necessary for the relevant service or permitted or required by law.

3. How we collect and hold information

We may collect personal information:

• Directly from you
• Through our website and online enquiry forms
• By email
• By telephone
• During consultations
• Through documents and information you provide
• Through our client and matter management systems
• From your authorised representatives
• From government departments, authorities or other organisations where authorised, permitted or required by law

Client information may be held electronically, including in PDF documents and electronic client files, and may be stored using secure cloud-based systems and other technology providers described in this Privacy Policy.

4. How we use your information

We may collect, hold, use and disclose your personal information to:

• Assess your migration circumstances and options
• Provide migration advice and assistance
• Prepare and lodge visa, sponsorship, nomination and citizenship applications
• Communicate with you about your matter
• Request, receive and review supporting documents
• Communicate with government departments, tribunals and relevant authorities
• Maintain appropriate client and professional records
• Manage our business relationship with you
• Issue invoices and process payments
• Respond to enquiries and complaints
• Meet our legal, regulatory and professional obligations
• Manage risk, security and information technology
• Improve our services and website

We will not use your personal information for unrelated purposes unless permitted or required by law or with your consent.

5. Our systems and service providers

QU Migration uses third-party technology and service providers to operate the business and provide migration services.

We may also use other technology, payment, accounting, website, communications or professional service providers from time to time where reasonably necessary to operate our business or provide services to clients.

Where third-party providers are used, we take reasonable steps to select appropriate providers and to protect personal information.

6. Disclosure of your information

Where necessary and authorised, we may disclose personal information to parties involved in your migration matter, including:

• Department of Home Affairs
• Australian Border Force
• Administrative Review Tribunal
• State and Territory government authorities
• Skills assessing authorities
• Employers and sponsors
• Nomination or sponsoring organisations
• Registered migration agents or legal practitioners
• Translators and interpreters
• Other professional advisers
• Technology and service providers
• Payment, accounting or administrative service providers where reasonably necessary
• Other third parties where authorised by you or required or permitted by law

We will only disclose information where we have appropriate authority, consent or another lawful basis for doing so.

7. Overseas disclosure and storage

Some technology and service providers used by QU Migration may store or process personal information outside Australia. Cloud-based services may use data centres, personnel or infrastructure located in Australia or overseas, and the location of storage may change from time to time as providers update their services.

Because the locations used by third-party providers may vary, it may not always be practicable for QU Migration to identify every country in which information may be stored or processed. Where personal information is disclosed to an overseas recipient, QU Migration will take reasonable steps to ensure that appropriate privacy and security protections apply, having regard to applicable Australian privacy law.

If you require further information about the overseas handling of your personal information by a particular service provider, you may contact QU Migration using the details in this Privacy Policy.

8. Protecting your information

QU Migration takes reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

We use appropriate administrative, technical and organisational security measures for the systems and services we use to manage client information.

However, no electronic storage or transmission system can be guaranteed to be completely secure. You should take reasonable care when sending information electronically and should not send highly sensitive information through an unsecured or inappropriate channel unless requested or agreed by QU Migration.

9. Confidentiality

QU Migration understands the importance of maintaining the confidentiality of client information.

As a Registered Migration Agent, Tanya Fell is subject to professional obligations concerning the confidentiality and handling of client information.

Client information will not be disclosed to third parties without appropriate authority, consent or where disclosure is otherwise required or permitted by law.

10. Website enquiries

If you contact QU Migration through the website enquiry form, the information you provide will be used to respond to your enquiry and, where appropriate, discuss your migration circumstances and potential services.

Please do not provide passport numbers, financial information, medical information, police certificates, identity documents or other highly sensitive personal information through the initial website enquiry form unless specifically requested.

Any documents or further information required for your matter will be requested through an appropriate process or secure document-sharing method.

Website enquiry information may be retained where reasonably necessary to respond to your enquiry, manage a prospective client relationship, meet legal or professional obligations, or maintain appropriate business records.

11. Accessing and correcting your information

You may request access to personal information that QU Migration holds about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made by contacting:

We will respond to requests within a reasonable period and in accordance with applicable privacy laws. In some circumstances, access may be refused or limited where permitted or required by law. If this occurs, we will explain the reasons where we are permitted to do so.

12. How long we keep information

QU Migration is required to maintain appropriate client records in accordance with applicable migration legislation, professional obligations and record-keeping requirements.

Client files and relevant records will generally be retained for at least seven (7) years after the date of the last action on the file, or for any longer period where required by applicable law, professional obligations or where otherwise reasonably necessary.

Records may include client correspondence, applications, supporting documents, identity documents, evidence, file notes, advice and instructions, forms and submissions, Service Agreements and other engagement documents, electronically signed documents, invoices and payment records, and records relating to complaints or the outcome of the matter.

Electronic client files may be retained in accordance with applicable record-keeping requirements. When information is no longer required to be retained, reasonable steps will be taken to securely delete, destroy or de-identify it, subject to any continuing legal or professional obligations.

13. Electronic documents and signatures

QU Migration operates primarily through electronic communication and document management.

Documents may be prepared, provided, signed and stored electronically, including in PDF format. Where appropriate, QU Migration may use electronic signature services for Service Agreements, authorities, declarations and other documents.

Where an electronic signature is used, the signed document and relevant signing or verification information may be retained as part of the client file in accordance with applicable legal and professional record-keeping requirements.

Clients are responsible for ensuring that the email address and contact details they provide to QU Migration are current and that they have reasonable access to electronic communications and documents.

14. Privacy complaints

If you believe that QU Migration has not handled your personal information appropriately, you are encouraged to contact us first so that we can consider and attempt to resolve your concern.

Please contact:

We will consider your complaint and aim to resolve it fairly and promptly.

If the parties cannot reach an agreement within 21 days, the parties agree to refer the dispute to the Australian Commercial Disputes Centre (ACDC) for final settlement by a single arbitrator appointed in accordance with the Rules of the ACDC, or by another dispute resolution process suggested by ACDC and accepted by the parties.

It is expected that any fees payable to ACDC or to the person appointed by ACDC will be paid by the parties equally.

If the parties have been unable to resolve their dispute through ACDC, either party may commence Court proceedings but not before the expiry of 28 days from the date of referral to ACDC.

15. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our business, technology, services or legal obligations.

The most recent version will be published on this website. The “Last updated” date at the beginning of this Privacy Policy will indicate when it was most recently reviewed or updated.

16. Contact

If you have any questions about this Privacy Policy or how QU Migration handles personal information, please contact: